Frequently Asked Questions. . .

When choosing an in-home care provider, it’s important to ask certain questions to make sure the company you may be working with is qualified. In most cases, caregivers spend a lot of time with their clients, so having someone your family can trust is important. Below is a list of questions you should typically consider when choosing a provider:


How does Alta Home Care select its caregivers?

Our applicants are drug screened, background checked, and reference checked. Our caregivers range in age, experience, sex and race. Our caregivers are thoroughly questioned during interviewing, and our Hiring Manager focuses heavily on learning the personalities of our caregivers and clients to ensure the best possible match.


Is Alta Home Care licensed, insured and bonded? Are your caregivers licensed?

Alta Home Care is licensed, insured and bonded. We have taken the necessary precautions to protect the liability of our clients. Since our caregivers range in experience, some of them are licensed, while some of them are experts in their field due to their years of hands-on experience.


Do I have to sign a contract? Do I have to commit to a certain amount of hours of service?

We do ask our clients to sign a non-binding agreement, not tying them into any service minimum, but to ensure them that our company is agreeing to provide a service to them as a client in their home or current living situation. Our agreement also discusses care and pricing options, and is a statement of agreement between both parties.


Why should I use an agency, such as Alta Home Care, when I can hire a family friend?

Using an agency, such as Alta Home Care, guarantees that anyone working in a client’s home is insured and bonded. It also ensures that if a caregiver needs time off, or has a family emergency, another caregiver can work in their place. Not having someone for back-up can leave family, and the client, in a bind. It’s also important to use an agency when filing claims for long-term care insurance.


How quickly can I start services?

Typically, service requests can be filled within just a few hours.  We do ask for as much advanced notice as possible to make sure the necessary paperwork and assessment is done prior to staffing the client. We also like to meet our clients prior to starting services with them to ensure we match them with the perfect caregiver.


What are the payment options?

Alta Home Care accepts long-term care insurance, Worker’s Compensation, VA Aid and Attendance benefits, and private pay. We will assist clients in establishing insurance claims, as well as applying for VA benefits.


Are your caregivers’ employees of Alta Home Care, or are they independent contractors?

We hire our caregivers directly, and Alta Home Care pays all required federal and state taxes as well as employer Social Security taxes.


How can I trust Alta Home Care with the care of my loved one or myself?

Alta Home Care strives to be the leading provider of in-home care services in Southern California. We spend a lot of time getting to know our clients and caregivers. Being locally owned and operated, we offer our clients flexibility and options that may not be available with similar franchised companies.


Take the next step and Call to speak with an Alta Care Manager.
Call anytime, 24/7 – we’re available anytime!  (800) 365-1110